Hotel & Hospitality Roofing That Protects Guests — and Your Reputation

For more than 50 years, Custom Installations has partnered with hospitality groups, GCs, and property managers to deliver premium roofing solutions for hotels, resorts, and guest properties.

We understand that your roof isn’t just a building component — it’s part of the guest experience.

Specialists in steep-slope and designer roofing systems for luxury hotels and multi-unit properties
Certified in cedar, synthetic slate, metal, and architectural sheet metal
Licensed and insured with site supervisors on every project
Clean work sites, discreet crews, and phased scheduling to minimize guest impact

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Our Certifications & Trusted Brands

A Roofing Problem Isn’t Just a Leak — It’s a Risk to Bookings, Reviews, and Brand Standards

Hospitality buildings require more than a quick patch job. Leaks, aging systems, or visible wear can hurt guest satisfaction, lead to unplanned closures, and damage your brand’s reputation. We help you stay ahead of costly issues — with smart planning, fast response, and discreet execution.

Trusted by Hospitality Clients Across the Midwest

From boutique hotels to large national franchises, our team understands the operational demands and scheduling sensitivity of hospitality projects. We work around peak times and ensure your guests barely know we’re there — but they’ll definitely see the results.

Serving Illinois & Wisconsin since 1969
Trusted by GCs, hotel brands, property management firms
OSHA-compliant safety and site supervision
Phased scheduling and after-hours work available
10-year workmanship warranties available

Roofing Services Designed for Hotels & Hospitality Properties

Roof Asset Management & Reporting

We provide multi-property managers with detailed reports, drone inspections, and condition tracking to help plan budgets, avoid disruptions, and standardize quality across your portfolio.

24/7 Leak Response & Emergency Repairs

When water enters guest rooms or common areas, every minute counts. Our crews are available on-call to stop active leaks fast — without interrupting your operations.

Tapered Insulation Systems & Drainage Correction

Many hospitality buildings suffer from ponding water. We install tapered insulation solutions that enhance drainage, improve energy efficiency, and extend your roof’s lifespan.

Architectural Sheet Metal & Brand-Specific Detailing

We custom-fabricate flashing, coping, and drainage components that match your building’s style and meet brand standards — in copper, aluminum, steel, and custom finishes.

Low-Slope Roof Repair & Maintenance

From flat service wings to mechanical enclosures, we service all your low-slope areas with discreet, clean crews. TPO, EPDM, and modified bitumen systems all supported.

“Custom’s team kept our project quiet, clean, and ahead of schedule — all without interrupting a single guest.”

We know the stakes are high in hospitality. That’s why we show up with clean job sites, respectful crews, and a clear communication plan — so you can focus on occupancy, not construction.

About Custom Installations, Inc.

We’re a second-generation, family-operated company built on one core belief:

Craftsmanship matters. Always has, always will.

With deep roots in Chicagoland and Metro Milwaukee, our team has served homeowners, architects, and builders since 1969. From small repairs to historical restorations, we deliver consistent, high-quality results.

Our Completed Projects

Explore our past work in your neighborhood.

Hear From Homeowners Like You

Discover what real homeowners are saying about their experience with us. From start to finish, our team is committed to delivering quality, reliability, and results you can trust.

Greta Harrris

John Robinson & crew was a pleasure to work with: very professional, respectful & competent. They kept me informed of their work schedule at all times & even went the extra mile to address a vent issue that I did not know I had. I would highly recommend using Custom Installations for their quality of work & making the customer feel at ease answering every question. Very satisfied.

Carol Ann B.

My garage I had vinyl siding was done in one day . They did a great job I am so happy i had it done. the crew were working hard all day and the project manager, John Robinson, came often to check on the work. I will recommend this company to my friends.

Jonathan J.

John Robinson at Custom Installations was a pleasure to work with from beginning to end. He was extremely responsive, collaborative and nice, which is rare these days. His team worked diligently for nearly a month. Overall, it was a great experience to work with John and his team at Custom Installations.

Denali

Had Custom installations redo the entire exterior,(hardie board) roof, and gutters of our home and the results were great! Very professional and organized. Whenever I had a concern or question, my point of contact and project lead, John was an invaluable resource and took care of any issues or questions immediately. I was very impressed with his knowledge and ability to communicate my concerns and wants to whatever crew was working for the entirety of the project. Would definitely recommend and use custom installations on future projects.

Ryan Chitwood

I was in need of a metal crew that could do very high end copper work and was recommended this company by a major national player that owns a company in Denver, Co. The people at Custom Installations were amazing from start to finish, literally. They traveled here during the week for work and were so careful and respectful. Their copper/metal work is as good as I have ever seen. They just completed the most beautiful roof we have ever done for a homeowner. Their communication was fluid and consistent and we had zero issues. For a job with a ticket that size, we needed this to be a smooth process and Custom Installations Inc knocked it out of the park for us. Thank you guys!

Rob

Custom Installation was great to work with through this whole process. From the beginning, Ted Aydt Was very professional and thorough with the bid and immensely helpful with the insurance issues. On the job, the whole crew was great and so respectful. John Robinson was The project manager and always kept us up-to-date as did the office staff. I would definitely recommend them for your roofing job.

Will Lynn

Our old siding and part of our garage where damaged due to a storm which resulted in our house needing to be completely re-sided and part of the garage roof replaced. We chose Custom Installation not only for the quality of their work but their skilled teams knowledge of insurance claims. Bruce truly made this entire process as smooth as possible. We could lot be happier with how our house turned out.

Jacob Rosenfeld

We just hired Custom Installations to re-side & re-roof my home. We chose James Hardie, Board & Baton siding. The Custom Installations team was awesome, from my sales contact, Brad Hironimus, to the installers. Despite the house being originally constructed in the 1960's, it now looks brand new and I expect will further stand the test of time. The foreman assigned to our job, John Robinson, was exceptional. He was extremely responsive and always arrived on site with a great attitude. Whenever I had questions or concerns, he was easy to reach and successfully drove the team into delivering a fantastic result. I would definitely refer the Custom Installations team to anyone looking to improve their home.

Robert Tschurtz

We recently had a new asphalt roof installed on our residence here in Wisconsin. Mr. Pohlman and his crew were professional, timely, and exacting in the quality of their work. The project started and ended on time with no issues. Our property was left in the same condition as when they started. Mr. Pohlman was always available by email and personal cell phone for any questions, and personally on site. Overall, an excellent experience all the way around. Very rare these days.

Brett Paschke

The roof looks great and communication from Kevin and team was excellent throughout. Bob and the onsite team were up on the roof in below zero weather getting the job done.

David Held

Danny was able to arrange for contractor to remove the solar panels. He and his crew did a great job reroofing our home.

Jonathan Jonas

Commercial Roofing Questions – Answered

Can you work around hotel occupancy and guest activity?

Yes. We specialize in phased scheduling, discreet crew deployment, and clean job sites. We can work during low-occupancy periods, after-hours, or in sections to minimize guest disruption.

What kind of roofing systems do you recommend for hotels?

It depends on your building type and brand standards. We install asphalt shingles, synthetic slate, standing seam metal, and flat roofing (TPO/EPDM) — and we’ll recommend what best fits your needs, budget, and visual goals.

Do you provide maintenance or inspection programs for multi-property portfolios?

Absolutely. We offer custom asset management and annual inspection programs that give facility teams condition reports, budgeting forecasts, and documentation for each property.

Are you licensed and insured to work on commercial properties?

Yes. We’re fully licensed and insured in both Illinois and Wisconsin, and our crews follow all OSHA safety standards with on-site supervision for every project.

How quickly can you respond to an emergency leak?

Our emergency crews are available 24/7. If you’re dealing with an active leak in a guest area, we can typically dispatch a team within hours to contain the damage and begin repairs.

Got More Questions?

We’re here to help. Whether you’re unsure about roof types, warranty details, or what to expect during installation—we’ll walk you through it all with zero pressure.

Find Out If We Service Your Area

Custom Installations, Inc. proudly serves homeowners, builders, and property managers across Chicagoland, Metro and Milwaukee.

Primary Service Areas:

Illinois

Wisconsin

Give Us a call.

Want answers fast? Talk directly with our team — no call centers, no runaround. We’re here to help with quotes, questions, and urgent service needs.

We’ll call you.

Prefer we reach out? No problem. Just share your info and we’ll give you a call — usually within the same business day.

Custom Quote

Tell us a bit about your project and we’ll send you a detailed estimate — no pressure, no obligation. Just clear, honest pricing from people who know what they’re doing.

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Hotel & Hospitality Roofing That Protects Guests — and Your Reputation

Free Estimate!

Our Certifications & Trusted Brands

A Roofing Problem Isn’t Just a Leak — It’s a Risk to Bookings, Reviews, and Brand Standards

Trusted by Hospitality Clients Across the Midwest

Roofing Services Designed for Hotels & Hospitality Properties

Roof Asset Management & Reporting

24/7 Leak Response & Emergency Repairs

Tapered Insulation Systems & Drainage Correction

Architectural Sheet Metal & Brand-Specific Detailing

Low-Slope Roof Repair & Maintenance

“Custom’s team kept our project quiet, clean, and ahead of schedule — all without interrupting a single guest.”

About Custom Installations, Inc.

Craftsmanship matters. Always has, always will.

Our Completed Projects

Hear From Homeowners Like You

Greta Harrris

Carol Ann B.

Jonathan J.

Denali

Ryan Chitwood

Rob

Will Lynn

Jacob Rosenfeld

Robert Tschurtz

Brett Paschke

David Held

Jonathan Jonas

Commercial Roofing Questions – Answered

Can you work around hotel occupancy and guest activity?

What kind of roofing systems do you recommend for hotels?

Do you provide maintenance or inspection programs for multi-property portfolios?

Are you licensed and insured to work on commercial properties?

How quickly can you respond to an emergency leak?

Got More Questions?

Find Out If We Service Your Area

Primary Service Areas:

Illinois

Wisconsin

Give Us a call.

We’ll call you.

Custom Quote

From The Blog

Are You Guilty of These Gutter Maintenance Sins?

Should You Have Your Cedar Roof Treated?

Can You Have My Gutters Cleaned in Winter?

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